Scott Presley, PMP
About Me
I am a certified Project Management Professional (PMP®) with extensive experience in information technology project management (Agile and Waterfall). With certifications in Lean Six Sigma, Business Process Management, and Business Analysis, I am able to quickly gather and organize teams and data to affect positive change within an organization.: 817.685.4865
: scott@scottpresley.net
:Euless, TX
Work Experience
Nov 2001 - Dec 2015
Senior Consultant - Customer Experience (Jan 2014 - Dec 2015)
Supported Ordering and Repair Applications in Verizon Consumer and Mass Business call centers, including:
- Monitoring Call Center Key Performance Indicators (KPI's) and working with deveopment and center support teams to optimize the ordering and repair applications to affect positive metrics changes.
- Supporting production implementations for new application functionality, including:
Project Manager - Dispatch and Repair (Aug 2013 - Dec 2013)
Managed Dispatch and Repair IT projects from requirements gathering through implementation, including:
- Authoring Business Requirements Documents (BRDs) and obtaining business signoff
- Establishing project timelines
- Managing critical path deliverables and ensuring timely communication with stakeholders
- Facilitating regular project meetings and resolving any issues as necessary
- Coordinating with other project teams to ensure proper integration with other projects.
Lean Six Sigma Black Belt (Apr 2012 - Aug 2013)
Identified and managed process improvement project within Verizon Consumer and Mass Business portfolio using Lean Six Sigma methodologies (DMAIC), including:
- Creating project charters and obtaining Executive Champion approval
- Bringing together cross functional project teams to address real-world company problems
- Measuring/Analysing process data to statistically prove the root causes of the problems presented in the charter
- Improving the process and validating that the project goals have been reached.
- Creating a control plan to enable the process owner to monitor the process and sustain the change after the project has closed.
Trained employees in the execution of Lean Six Sigma methodologies and tools.
Tracked Black Belt projects withing the Core Repair and Dispatch value stream to ensure projects are within scope and delivered on schedule.
Senior Staff Consultant - Business Operations (Nov 2001 - Apr 2012)
Managed contract labor procurement and maintenance for Verizon's Consumer and Mass Business Sales and Marketing Systems portfolio, including:
- Creating and managing a comprehensive contract resource plan including financial forecasting and reconciliation
- Creating Statements of Work (SOWs) to meet IT development needs
- Managing the SOW procurement process from initiation to project closure
- Troubleshooting contractor resource issues
- Managing global sourcing project clearance to ensure that projects adhere to proper security regulations surrounding offshoring of development projects
- Budget Tracking
Dec 1999 - Nov 2001
National Document Control Auditor (Jan 2014 - Dec 2015)
Developed and implemented a comprehensive documentation audit and review process process for a 1,500 site terrestrial repeater project with office in New York, Washington, DC, Atlanta, Chicago, Dallas, and Los Angeles. Primary functions included:
- Auditing all billable documentation nationally, diagnosing and creating corrective action plans for process bottlenecks in documentation flow, increasing profitability by 10%
- Fostering interdepartmental communication to ensure adherence to baselined project schedules for all network deployment disciplines including: RF Engineering, Regulatory Compliance, Zoning, Site Acquisition, and Construction
- Administered a 30-user Windows network including nightly back-ups, ID management and FTP site maintenance
- Twice received the LCC Shining Star Award given by the CEO for outstanding performance:
- 1st - Process streamlining to crash project schedule
- 2nd - Increase revenue capture rates by auditing submission of billable documentation
Dec 1996 - Dec 1999
Data Coordinator (Dec 1996 - Dec 1999)
Prepared operation and maintenance manuals for the National Switching Systems division. Primary functions included:
- Editing raw text from Integrated Logistics Support technical writing group
- Created document templates and professional publishing layouts using Framemaker and Interleaf 7.0 in accordance with corporate style guides and military standards to ensure proper image integration and brand recognition.
- Ensured final delivery of quality products to the Sacramento Air Logistics Center.
Education
Unversity of San Francisco
2011
Master Certificate in Business Process Management
- Business Process Management Design and Implementation
- Advanced Business Process Management Certification
- Applied Business Process Management Certification
Villanova University
2010
Lean Six Sigma Master Black Belt Certificate
- Lean Six Sigma Master Black Belt
- Lean Six Sigma Black Belt
- Lean Six Sigma Green Belt - Information Technology
Villanova University
2010
Business Analysis Master Certificate
- Mastering Business Analysis
- Essentials of Business Analysis
Southern Methodist University/Boston University
2004
Project Management Master Certificate
Project Management Institue
2004
Project Management Professional
Certificate Number: 181407